Refund policy

U.S. Return Policy

Pink Lily gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Pink Lily E-Gift Card) within 30 days from the date your order shipped.  You can start your return here.  

Pink Lily offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped. You can start your exchange here.  

Items damaged or defective may be returned by contacting Customer Care here within 3 DAYS of delivery.

Extended Holiday Return Policy

Our return policy time frames have been extended for purchases made between November 21, 2021, and December 21, 2021. Those purchases may be returned by January 21, 2022. Purchases made after December 21, 2021, will follow our 30-day return policy. 

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized
  • Lingerie 
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Hosiery
  • Mystery Bags
  • Doorbusters
  • Liquid product (i.e., hand sanitizer, body lotion, etc.), 
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Returns

Ship Your Return

  • Start your return process by clicking the Return Portal Link here.
  • The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Pink Lily E-Gift Card) if you use the return label provided by Pink Lily.  
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to a Pink Lily E-Gift Card sent to your order's email address.
  • Please allow up to two weeks for your return to be processed.

Returning a Gift

  • Start your return process by clicking the Return Portal Link here.
  • The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Pink Lily E-Gift Card) if you use the return label provided by Pink Lily.  
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to a Pink Lily E-Gift Card sent to the email address you designate when processing your return.
  • Please allow up to two weeks for your return to be processed.

International Return Policy

  • Pink Lily gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for a store credit (Pink Lily E-Gift Card) within 30 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care here within 30 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.

FAQS

How long does it take to process the return?

  • Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

  • Once you receive your email indicating your return has been processed, you can expect to receive your Pink Lily E-Gift Card sent to your email address on file.

Is there a return fee?

  • If you use our pre-paid return label, the cost of return shipping is $6.00 for any number of items and will be deducted from your store credit (Pink Lily E-Gift Card). You may also choose to mail the item back using your own insured, trackable method.

How do I request a return label?

  • Start your return process here to receive a return label.

Do you offer price adjustments?

  • Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Pink Lily E-Gift Card ONLY.